Shipping and Delivery Policy
Last updated September 28, 2024
1. Introduction
Thank you for choosing Pure Blends (SVG)! We are committed to delivering high-quality herbal teas and providing a smooth shipping experience. This Delivery Policy outlines our global delivery services, including free shipping offers.
2. Delivery Areas
We currently offer delivery services worldwide, including:
- United States
- Canada
- International Destinations (excluding specific remote or restricted regions)
Please note that delivery services are not available to P.O. Boxes or certain remote locations.
3. Processing Time
- Order Processing: Orders are processed within 1-3 business days of receipt. During peak seasons or holidays, processing times may be longer.
- Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.
4. Shipping Methods and Delivery Times
- Shipping Carrier: We use local SVG Postal Services and reputable international shipping carriers, such as e.g. FedEx and DHL upon request at an extra charge.
- Estimated Delivery Time: Delivery times vary based on the destination:
- United States: 7-14 business days
- Canada: 7-15 business days
- International Destinations: 10-20 business days
- Note: Delivery times may vary due to customs processing and carrier conditions.
5. Shipping Costs and Free Shipping
- Standard Shipping Costs: Shipping costs are calculated based on the weight of the order and the delivery destination. The final shipping cost will be displayed at checkout before you confirm your purchase.
- Free Shipping Offer:
- United States: Free standard shipping on orders .
- Canada: Free standard shipping on orders.
- International Destinations: Free standard shipping on orders.
- Note: Free shipping applies to standard shipping only and is not be available for expedited or express shipping options.
6. Customs Duties and Taxes
- Import Duties: International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country's customs authority. These charges are the recipient's responsibility and are not included in the shipping cost.
- Customs Declaration: We declare the full value of the goods on the customs declaration form. We cannot mark orders as "gifts" or lower the declared value.
7. Order Tracking
- Tracking Information: After your order has been shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment.
8. Delivery Issues
- Delivery Delays: While we aim for timely delivery, delays may occur due to factors beyond our control, such as customs processing or carrier issues.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at:
1(784) 529-5134 within 14 days of receiving the tracking information. We will work with the shipping carrier to resolve the issue.
9. Address Accuracy
-Customer Responsibility: Ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
10. Restricted Areas
We may be unable to deliver to certain locations due to local restrictions or logistical challenges. If delivery to your address is not possible, we will contact you to arrange an alternative solution.
11. Contact Us
For questions or concerns about our delivery policy, please reach out to our customer service team at:
1(784) 529-5134
12. Policy Updates
This Delivery Policy may be updated periodically. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
Thank you for your understanding and for choosing Pure Blends (SVG). We appreciate your business and look forward to serving you!